What is the New Scotty’s Brewhouse / Thr3e Wise Men App?

You can now download the new Scotty’s Brewhouse App from the App Store or Google Play Store for your iPhone® or Android™ phone. The app will work at all Scotty’s Brewhouse and Thr3e Wise Men locations.

Here are some key features of the new App:

Mobile Pay: You will now be able to pay your check, leave a tip for your server/bartender and sign for the check all through the App. You will also receive a digital copy of your receipt to your email.

VIP Program: You can now track your reward progress, available rewards and redeem your rewards throughout the mobile app.

Online Ordering: Easily access our online ordering mobile site through the new Mobile App.

Exclusive Discounts: Refer a friend and enroll in mobile pay for additional discounts, connect socially, and more…

Download the app here:

    

 

FAQ's 

I am a current VIP Member, do I have to sign up again?
Yes, simply sign up for a new mobile VIP account and then email us at vip@scottysbrewhouse.com to get your points and VIP information transferred. Point transfer take 12-14 days. 

Do I have to have a “smart phone”?
Yes, you will need to have either an iPhone® or Android™ phone for our App as it was the only way we could offer a secure, fast way for guests to pay and track their VIP rewards progress on one device/app.

Do I have to become a member or signup to use the App?
No, however you will not be able to access all of the features that are integrated into the Mobile App including Mobile Pay. Signing up is very easy. All we ask for are your first and last name, email address, phone number and birthday (you will receive a reward for your birthday).  

What is Mobile Pay?
Mobile Pay is a built in feature of the Scotty’s Brewhouse App for iPhone® and Android™, enabling you to pay and leave a tip for your server/bartender right from your phone.

How do I access Mobile Pay?
Mobile Pay is an integrated feature of the Scotty’s Brewhouse Mobile app. Once you have downloaded the app and signed up you will be able to access this feature. All you will have to do is push on ‘Mobile Pay’ on the home screen of the app and then push ‘Mobile Pay + Earn Points’ then the app will ask you to scan the QR code at the bottom of the receipt. The next screen will prompt you for the tip and ask you to sign and then push ‘PAY’.

Can I get an e-mail receipt as well?
When you pay with our App, you immediately receive an emailed receipt, even if you opted out of push-notifications. It details your order total and any credit that was applied to the purchase.

How do I tip my server?
Guests can set their desired tip (via percentage or entering the amount) before completing their transaction during the Mobile Pay Process.

How do I become a VIP member?
Our VIP program is a free program and when you sign up on the Mobile App you become an automatic member of the program.

How do I earn VIP points for my transactions?
Your VIP rewards are automatically added to your account when you use our Mobile Pay feature. If you choose not to use our Mobile Pay feature you can still get your points simply by pushing ‘Earn Points Only’ and then scan the QR code at the bottom of the receipt and your points will be added to your account.

Can I track my Rewards progress in the app?
Open the app and push ‘VIP REWARDS’. Within that screen, it shows how you are progressing towards your next reward. At the bottom of that screen, you can push ‘View Rewards’ which will show the rewards accumulated and available for the next transaction.

Can I see/track my purchase history?
Yes. To view your transactions on the app, push ‘INFO’ and then push ‘View Your Purchase Activity’.

How do you use my personal information?
We are extremely cautious with your personal information. We are sure to guard your data with industry leading practices, such as ensuring your payment credentials (such as a credit card number) are NEVER stored on the phone, but rather secured at a 3rd party payment processor.

Why do I have to provide a credit or debit card for payment?
We ask for your payment information so that we can offer you a fast, secure way to pay and earn rewards with every purchase and pay via mobile payment.

Can I use Apple Pay, Samsung Pay or Android Pay?
Currently the App does not support these type of mobile payments. However, stay tuned because we are working on this and it will be a feature in a future update of the App.   

How can I reach customer support?
Please contact the store directly with any comments about the food, service, etc. For any comments/questions/issues associated with the Rewards program, you can email us directly at scottysbrewhouse@rlvt.net. If you would like to leave us comments regarding our restaurants you can email us at scottysbrewhouse.com/comments.

Can I capture my Rewards if I forgot or lost my phone or for some other reason can't access the app?
Yes! Contact our support desk at scottysbrewhouse@rlvt.net and they can help issue you credit. You will need to prove the purchase with a receipt image and provide an explanation.

How do I reset my password?
Go to the settings screen (the button that looks like a gear in the upper right hand corner of the info screen) and select “Update Account.”

How do I manage my profile?
Go to the settings screen (the button that looks like a gear in the upper right hand corner of the info screen) and select “My Profile”. From here you can change your profile parameters/fields, which take effect near-immediately.

Is the App secure?
Yes! We take security of your personal information very seriously. At no time is your credit card information stored on our servers or on your phone. Additionally, we never sell your personal information to third parties, including businesses that work with our outside vendors.

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